Question 1

What does ‘panel not polling’ mean?

Accepted Answer

The system is not communicating with the cloud or internet.

Question 2

What does ‘WD Fault’ mean?

Accepted Answer

This indicates a warning device issue such as battery, tamper, or siren fault.

Question 3

What is ‘Wireless Mismatch’?

Accepted Answer

A device has not been correctly assigned to an input.

Question 4

What is ‘Test Failed’?

Accepted Answer

This usually indicates an open circuit or tamper condition.

Question 5

Why don’t devices appear in walk test?

Accepted Answer

Once the zones have been programmed, the Engineer menu must first be exited to save programming — and then re-entered to carry out a walk test.

Question 6

What is ‘set fail’?

Accepted Answer

The exit procedure was not completed correctly.

Question 7

What is ‘modem fault’?

Accepted Answer

The communications module may need a restart or reconfiguration.

Question 8

Why can’t I omit zones?

Accepted Answer

The zone(s) may not be enabled in system programming.

Question 9

What causes false alarms?

Accepted Answer

Common causes include heat, dust, insects, or movement.

FAQs

Frequently asked questions